In case you have paid for a product/item which is unavailable, to deliver you may select any other option of your choice of the same amount or you may be given an alternate option and if the alternate option is not according to your desire then the amount will be fully refunded to you for non-delivered of goods and services within 5 working days and mode of refund will be same through which the original payment was made to us.
a) Title and risk of loss for products/items ordered by you shall pass on to you upon shipment facility available with myastrouncle.com.
b) If two or more items are ordered, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations.
c) For transit safety, purposes products may be shipped separately.
d) It is suggested by myastrouncle.com that you should give a full and complete address with the proper pin code of the state to avoid returns and penalty charges.
e) Please do note that courier companies charge penalties for incorrect shipping addresses, wherein the address or pin code does not match. Such types of charges and penalties will be paid by you and not by myastrouncle.com to the courier company.
f) You agree that charges of re-shipment of the same order will be payable by you.
g) Rectification/change of address will only be allowed before dispatch of your order. Once the order is dispatched rectification/change of address will not be granted.
h) Myastrouncle.com will not be responsible for postal delays resulting from incomplete address.
i) If the courier company fails to deliver, you do not suffer any loss.
j) Myastrouncle.com will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at your address by postal/courier agencies.
We have created this privacy statement in order to demonstrate our firm commitment to privacy. This document discloses our information gathering and usage practices.
COLLECTION AND USE OF PERSONAL INFORMATION
Personal information collected from you may include your name, postal address, email address, landline or mobile telephone number, delivery details as well as other non-sensitive personal information. If you use our web sites, we may also collect information about you or your computer when you browse to allow you to use the services available.
We may store your browsing information, primarily, to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
We may track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
We may collect information to understand the customer or client expectation and behaviour.
If you choose to post reviews and tips about our services or post messages or leave feedback, we retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
The email address/ phone information that you provide on the Website may be used to contact you about service offers from us. We may also use that information to let you know of additional products and services from other companies that you might be interested in. If you do not wish to receive these kinds of communications, you may not opt to receive such communication or unsubscribe in later stage.
We may use your Personal Information for the following purposes:
i. to provide the requested services and in optimization of our Website.
ii. to contact/ communicate you from time to time with critical user or service updates or other information important for our services;
iii. to customize, measure and improve our services, content and advertising;
iv. to promote the services or special offers or promotions related to our Website and services or those of our subsidiaries and/or affiliates;
v. to compare information for accuracy, and verify it with third parties;
vi. to prevent illegal activity; and
WEBSITE USAGE & COOKIES
We may gather certain information about the User, such as Internet protocol (IP) addresses, domain name, browser type, operating system, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our Website unless an attempt to damage the Website has been detected. We may use your IP address to help diagnose problems with our server, or to administer our web sites. We may conduct analyses of user traffic to measure the use of our sites and to improve the content of our web sites and our services.
SECURITY OF PERSONAL INFORMATION
We use appropriate administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised uses, access or modifications. If you are a user of our websites and have a password, you should not share your password with anyone else.
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
However, it remains each user's responsibility:
i. to protect against unauthorized access to your use of the Website;
ii. to ensure no-one else uses the Website while the user's machine is "logged on" to the Website service;
iii. to log off or exit from Website when not using it; and
iv. where relevant, to keep his/her password or other access information secret.
All Personal Information submitted to us is stored on a secure server. We do not store credit card numbers or related identifying information on any Website server. All such information is stored by our credit card processing partner(s), who are obligated to store such information using secure methods. We also use third parties to help us optimize our Website flow, content and advertising. All of our partners are under contract with us and they are obligated to keep your information confidential.
DISCLOSURE TO THIRD PARTY
We reserve the right, and you consent thereto, to share Personal Information with companies, organizations, advertiser or individuals outside of the Firm, if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
i. meet any applicable law, regulation, legal process or enforceable governmental request.
iii. detect, prevent, or otherwise address fraud, security or technical issues.
iv. Protect against harm to the rights, property or safety of the Firm, our users or the public as required or permitted by law.
v. In the event we are merged with or acquired by such firm or business entity.
We take appropriate technical and organizational measures to guard against unauthorized or unlawful processing of your Personal Information and against accidental loss or destruction of, or damage to, your Personal Information. While no system is completely secure, we believe the measures implemented by our Website reduce the likelihood of security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally.
Our site's registration form requires you to provide us contact information. We may use your contact information from the registration form to send you information about our firm and promotional material from some of our affiliated partners. Your contact information is also used to contact you when necessary. You may ask us to show you the personal information we hold about you and to make corrections to it. You can access and correct any of the personal information we hold about you by writing to us at firstname.lastname@example.org. If you wish to have your registration removed from our directory for any reason, you may send us an email requesting this.
It is our policy to send you any email you elect to receive, in addition to customary business communications (payment confirmations, etc.). Further, it is our policy to immediately remove any member from any mailing list upon the member's request. In addition, we will send newsletters and other communications to members. Newsletters will contain clear and obvious instructions for how the member can remove him/herself from that mailing list. We do use email as a means of receiving feedback from our members, and we encourage you to email at email@example.com